Accessibility Statement

AKZENT Apartment Hotel Residenz in Graal-Müritz

Scope

This declaration applies to https://www.apartmenthotel‑residenz.de/ as well as for all subpages, mobile versions and embedded content (e.g. booking widget, Instagram/Facebook feeds).

Accessibility status

The website partially meets the requirements of the BITV 2.0 (based on WCAG 2.0/2.1), but is not fully accessible.

Conforming criteria met (excerpt)

  • Perceptibility

    • Semantically structured content with clear headings (H1–H3) and paragraphs.

    • Contrast ratios are predominantly 4,5:1 (text vs. background).

  • usability

    • Basic navigation is accessible via keyboard (tab navigation).

    • Mobile display is responsive and works on different devices.

  • Comprehensibility

    • Clear, understandable language and well-structured menus.

  • robustness

    • HTML5-compliant content, generally compatible with assistive technologies (screen readers).

Non-accessible content

The following elements are currently not fully accessible:

ElementProblem
Booking widget (external)Embedded via iFrame; missing ARIA labels, limited keyboard navigation, no accessible error message.
reCAPTCHA (during the booking process)No alternative for screen readers; mouse operation required.
Images / decorative iconsPartly without alt text; screen readers receive no context.
Contrast in design elementsSome buttons or links have a contrast ratio below 4,5:1.
Multimedia contentExternal videos without subtitles or transcripts.

Travanto bike rental

(https://www.fahrradverleih-travanto.de)

  • The booking/reservation widget is integrated via iFrame or external script.
  • Important accessibility features are missing or cannot be influenced: ARIA labels, defined Focus order, transparent error messages and Keyboard usability.
  • Screen reader users do not receive all the necessary information,
  • According to studies, such external bike sharing integrations are often associated with barriers

Google Reviews Plugin (WordPress plugin for displaying Google reviews)

  • Delivered as a third-party widget, often contains non-semantic structures (divs/spans instead of lists or ARIA roles).
  • Missing ARIA labels, Focus indicators and Keyboard usability: Buttons such as “next” or “more reviews” are not reliably recognized by screen readers
  • When updating ratings, focus may be lost or screen readers may not receive feedback.
 

test procedure

  • Automated: With tools like axis-core and WAVE tested.

  • Manual : Use of keyboard control and screen readers (NVDA / VoiceOver).

Feedback & Contact

If you discover barriers on our website or would like to provide information about accessibility, please use the form or contact us:
 

AKZENT Hotel Residenz GmbH
To the pier 34 A
18181 Graal-Müritz

Commercial register: HRB 9626
Register court: Rostock district court

Represented by: Madeleine Weber

Phone: +49 38 206 37 00 00
Email: info@apartmenthotel-residenz.de

arbitration procedure

If you do not receive a satisfactory response to your accessibility concerns, you can contact the BGG arbitration board:

Arbitration Board BGG
Mauerstrasse 53
10117 Berlin, Germany
Phone: 030 18527-2805
Email: info@schlichtungsstelle-bgg.de
Website: www.schlichtungsstelle-bgg.de

The procedure is free of charge and no legal representation is required.

Validity & Updates

  • Valid since: June 11, 2025

Legal basis

This declaration is based on the Barrier-Free Information Technology Ordinance (BITV 2.0), implemented within the framework of the Disability Equality Act (BGG), valid since 25 May 2019

Report barrier

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You can find ours here privacy terms

Book your stay at the AKZENT Apartmenthotel Residenz in Graal-Müritz now!